De hoofdvraag die beantwoord wordt in dit onderzoek is de volgende: Hoe kan de beleving van bezoekers van Nationaal Park Weerribben Wieden geoptimaliseerd worden in de verschillende fasen van de customer journey? De volgende sub vragen worden beantwoord in dit onderzoek: - Met welke touchpoints zijn de verschillende fasen van de customer journey ingericht? - Welke promotionele boodschap (motivaties en belevenissen) worden gecommuniceerd door middel van de touchpoints? - Welke touchpoints worden gebruikt door de bezoekers (dagbezoekers en verblijfstoeristen)? - Naar welke ervaringen/belevenissen is de bezoeker op zoek (motivaties)? Na het beantwoorden van de onderzoeksvragen worden aanbevelingen gedaan over de vraag hoe de touch points nog beter in te richten zijn om die beleving/ervaring verder te optimaliseren.
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Deze stagiair journey is gemaakt op basis van bijeenkomsten van de Kenniswerkplaats Zorgvuldig Data Delen (voorjaar 2024), met medewerkers, docenten, onderzoekers en studenten van Hogeschool Utrecht. De volgorde van stappen wordt door studenten soms anders ervaren.
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In dit white paper wordt ingegaan op het begrip student engagement. Waarom nu inzetten op engagement? Wat levert dat op? Is student engagement te meten? En is er een blauwdruk voor HO instellingen?
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A decline in both student well-being and engagement were reported during the COVID-pandemic. Stressors and internal energy sources can co-exist or be both absent, which might cohere with different student needs. This study aimed to develop student profiles on emotional exhaustion and engagement, as well as examine how profiles relate to student participation, academic performance, and overall well-being. Survey-data from 1,460 Dutch higher education students were analyzed and resulted in a quadrant model containing four student profiles on engagement and emotional exhaustion scores. Semi-structured interviews with 13 students and 10 teaching staff members were conducted to validate and further describe the student profiles. The majority of the survey participants were disengaged-exhausted (48%) followed by engaged-exhausted students (29%). Overall, the engagedenergized students performed best academically and had the highest levels of well-being and participation, although engaged-exhausted students were more active in extracurricular activities. The engaged exhausted students also experienced the most pressure to succeed. The qualitative validation of the student profiles demonstrates that students and teachers recognize and associate the profiles with themselves or other students. Changes in the profiles are attributed to internal and external factors, suggesting that they are not fixed but can be influenced by various factors. The practical relevance of the quadrant model is acknowledged by students and teachers and they shared experiences and tips, with potential applications in recognizing students’ well-being and providing appropriate support. This study enriches our grasp of student engagement and well-being in higher education, providing valuable insights for educational practices.
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Introduction Student success is positively linked to engagement, but negatively linked to emotional exhaustion. Though both constructs have been conceptualized as opposites previously, we hypothesize that students can demonstrate high or low engagement and emotional exhaustion simultaneously. We used quantitative and qualitative data to identify the existence of four student profiles based on engagement and exhaustion scores. Furthermore, we studied how profiles associate to study behaviour, wellbeing and academic achievement, and what risks, protective factors and support requirements students and teachers identify for these profiles. Methods The Student Wellbeing Monitor 2021, developed by Inholland University of Applied Sciences, was used to identify profiles using quadrant analyses based on high and low levels of engagement and emotional exhaustion (n= 1460). Correlation analyses assessed profile specific differences on study behaviours, academic delay, and wellbeing. Semi-structured interviews with students and teachers are currently in progress to further explore the profiles, to identify early signals, and to inspect support requirements. Results The quadrant analysis revealed four profiles: low engagement and low exhaustion (energised-disengaged; 9%), high engagement and low exhaustion (energised-engaged; 15%), low engagement and high exhaustion (exhausted-disengaged; 48%), and high engagement and high exhaustion (exhausted-engaged; 29%). Overall, engaged students demonstrated more active study behaviours and more social connections and interactions with fellow students and teachers. The exhausted students scored higher on depressive symptoms and stress. The exhausted-engaged students reported the highest levels of performance pressure, while the energised-disengaged students had the lowest levels of performance pressure. So far, students and teachers recognise the profiles and have suggested several support recommendations for each profile. Discussion The results show that students can be engaged but at the same time are exhausting themselves. A person-oriented mixed-methods approach helps students and teachers gain awareness of the diversity and needs of students, and improve wellbeing and student success.
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De arbeidsmarkt is continu in ontwikkeling, leidend tot een steeds veranderende vraag naar competenties en banen. Dit vraagt naast beroepsgerichte vaardigheden en kennis over veerkracht en wendbaarheid van professionals. Van de student wordt daarom verwacht dat die zich ontwikkeld in zelfgereguleerd (ZGL) leren. ZGL gaat over regie van het eigen leerproces: studenten bepalen zelf hoe tot leerresultaten te komen, deze te evalueren en sturen het leerproces zelf bij. Voor opleidingen is het de vraag hoe ze ZGL kunnen begeleiden en bevorderen. Dit behoeft inzicht in leergedrag, patronen hierin en bewustzijn over hoe deze inzichten gebruikt kunnen worden om ZGL te ondersteunen en het leerproces te begeleiden. In dit onderzoek is geïnventariseerd of de data die studenten in de elektronische leeromgeving (ELO) achterlaten een indicatie kan geven over het leerproces en ZGL van de student. Om de ingewikkelde patronen uit de data te halen, zijn de data uit de ELO met behulp van AItechnieken geanalyseerd. Hiermee kon het leerproces van studenten in verschillende categorieën worden onderverdeeld. De categorieën geven een eerste indicatie over het ZGL van de student. Verder onderzoek is benodigd, ook om te onderzoeken wat dit betekent voor de ondersteuning van studenten in hun leerproces.
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The promotor was Prof. Erik Jan Hultink and copromotors Dr Ellis van den Hende en Dr R. van der Lugt. The title of this dissertation is Armchair travelling the innovation journey. ‘Armchair travelling’ is an expression for travelling to another place, in the comfort of one’s own place. ‘The innovation journey’ is the metaphor Van de Ven and colleagues (1999) have used for travelling the uncharted river of innovation, the highly unpredictable and uncontrollable process of innovation. This research study began with a brief remark from an innovation project leader who sighed after a long and rough journey: ‘had I known this ahead of time…’. From wondering ‘what could he have known ahead of time?’ the immediate question arose: how do such innovation journeys develop? How do other innovation project leaders lead the innovation journey? And could I find examples of studies about these experiences from an innovation project leader’s perspective that could have helped the sighing innovation project leader to have known at least some of the challenges ahead of time? This dissertation is the result of that quest, as we do know relatively little how this process of the innovation project leader unfolds over time. The aim of this study is to increase our understanding of how innovation project leaders lead their innovation journeys over time, and to capture those experiences that could be a source for others to learn from and to be better prepared. This research project takes a process approach. Such an approach is different from a variance study. Process thinking takes into account how and why things – people, organizations, strategies, environments – change, act and evolve over time, expressed by Andrew Pettigrew (1992, p.10) as catching “reality in flight”.
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What Moves People: Sustainable Travel to Events at Arena PoortToday over 50% of the event goers who are going to a venue at the Poort are travelling by car. Unfortunately this has a big downside for the environment.This interactive experience map presents opportunities in which event goers can be stimulated to travel more sustainably. It shows journey of an event goer traveling to a venue at the Arena Poort. The experience map is based on several interviews, user trips and user tests done by students of the AUAS for the research group Creative Media for Social Change. The customer journey documents the emotional experience of visitors in their journey to and from the venue when they go to an event.
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The first year of study is very exciting for many students. Everything is new: the school, your schedule, the teachers, and your fellow students. How can a university ensure a smooth transition for first-year students? For this, Inholland launched the Students for Students (S4S) project in the 2019-2020 academic year. In this project, second-year students (studentcoaches) support first-year students with their studies. They do this based on their own experience and the training they receive during their year as studentcoaches. Research shows that peer-mentoring is very successful in aiding first-year students through their first year of the study program. Peer-mentoring has the potential to increase well-being, social bonding, the feeling of belonging, and student resilience. It also ensures smoother academic integration, as peer-mentoring focuses on developing academic skills as well. Additionally, a studentcoach is often a low threshold point of contact for students where they can go with questions.
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My journey as a student for the past four years within the bachelor programme Hotel Management at Saxion University of Applied Sciences in Apeldoorn is coming to an end. As the final academic chapter, completed the Young Professional Semester in order to obtain my bachelorandapos;s degree. DoubleTree by Hilton Dubai Business Bay represents the company which welcomed me to complete this semester. Throughout this period, I worked on a pertinent issue and put together a professional product for my client, Mr. Hany Ahmed, the General Manager of DoubleTree by Hilton Dubai Business Bay. I am immensely grateful for my place as an intern within this organization because here I learned about excellent teamwork, business development and sales strategies.
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